Privacy Policy

Willamette Shine (“we,” “us,” or “our”) provides mobile car detailing services in Salem, Oregon and the surrounding Willamette Valley. This Privacy Policy explains what information we collect through our website, willametteshine.com (the “Site”), how we use it, and the choices you have.

By using the Site, you agree to the practices described in this policy.

Information We Collect

Information you provide directly. When you book an appointment, request a quote, or contact us through the Site, we collect the information you submit, which may include:

• Name
• Phone number
• Email address
• Service address (where we come to detail your vehicle)
• Vehicle details (make, model, condition notes)
• Any other information you include in a message or booking form

Payment information. When you pay online, your payment is handled by third-party payment processors integrated with our website platform (such as Stripe, Square, or PayPal). We never see or store your full card number. Payment processors handle your card details under their own privacy policies.

Information collected automatically.Like most websites, we and our third-party partners collect certain information automatically when you visit the Site, including your IP address, browser type, device type, pages viewed, and how you arrived at the Site. This is collected through cookies and similar technologies (see “Cookies & Analytics” below).

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and perform detailing appointments
• Send appointment confirmations and reminders
• Respond to questions and quote requests
• Process payments
• Understand how visitors use the Site so we can improve it
• Measure the performance of our advertising

We do not send marketing emails or text messages. Messages you receive from us are transactional — booking confirmations, reminders, and replies to your inquiries.

Cookies & Analytics

We use the following third-party tools on the Site:

• Google Analytics — helps us understand Site traffic and usage. Google may set cookies and collect your IP address and browsing behavior on our Site. Learn more at policies.google.com/privacy. You can opt out with the Google Analytics Opt-out Browser Add-on.
• Meta (Facebook) Pixel — helps us measure the effectiveness of our advertising and may be used to show you relevant ads on Meta platforms. Learn more at facebook.com/privacy. You can adjust your ad preferences at facebook.com/adpreferences.
• Squarespace— our website and booking platform, which collects standard visitor analytics and processes form and booking submissions. See Squarespace’s privacy policy at squarespace.com/privacy.

You can also limit cookies through your browser settings. Disabling cookies may affect some Site features, such as online booking.

How We Share Information

We do not sell your personal information. We share information only with:

• Service providers that operate parts of our business — our website/booking platform (Squarespace), payment processors, and analytics/advertising partners listed above
• Legal authorities, if required by law or to protect our rights, property, or safety

Data Retention

We keep booking and customer records as long as reasonably needed to run our business, handle warranty or service questions, and meet tax and legal obligations. Analytics and advertising data is retained according to the policies of the third-party tools listed above.

Your Choices & Rights

You can:

• Request a copy of the personal information we have about you
• Ask us to correct or delete your information
• Opt out of analytics and ad tracking using the tools linked in “Cookies & Analytics”

To make a request, contact us using the information below. We will respond within a reasonable time. Note that we may need to keep certain records (such as payment records) to comply with the law.

Children’s Privacy

Our services and Site are not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Security

We use a hosted platform (Squarespace) with industry-standard security, and payments are handled by PCI-compliant processors. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.

Changes to This Policy

We may update this policy from time to time. The effective date at the top will reflect the latest version. Continued use of the Site after changes means you accept the updated policy.

Contact Us